Booking

Groups 

If you are travelling in groups of 10 passengers or more, you must contact our Customer Service at +298 34 10 00 or send a request by filling out an application form which can be found HERE >>

Pregnant passengers

If you are pregnant and expected to give birth within 2 weeks, you are not allowed to fly with Atlantic Airways. If you are expected to give birth within 6 weeks, you must present a doctor’s certificate at check-in which states that a doctor has approved the journey from a medical point of view, and only if the duration of the flight does not exceed four hours.

The doctor’s certificate must be issued within 10 days prior to departure.

Children

How much is the ticket fare for children? (2-11 Y.O)

The fare for children under the age of two without their own seat is 10% of the flight ticket fare. The discount for children under the age of 12 with a seat of their own is 35% of the flight ticket fare + taxes.

Can a child travel alone?

A child must be at least 5 years old to travel alone. Information concerning who is delivering the child and who is receiving it must be given to Atlantic Airways.  SEE DOCUMENT HERE

A flight attendant will watch the child onboard. The extra fee for this service is DKK 350 pr. leg. Flight tickets for children travelling alone can only be purchased at our Customer Service or at a travel agency.  READ MORE HERE.

Online booking for infants (0-23 months old)

Infants younger than 2 years without a seat of their own are connected to the name of the first passenger listed in the online booking.

If the infant has not been given a name when the ticket is booked, the first name must be entered as follows: 'baby', 'babygirl' or 'babyboy'. The surname must match the surname of the adult the infant is travelling with.

If the infant is named before departure, it costs DKK 200 in processing fees to change the name and/or date of birth.

Car seats

If you wish to bring a car seat onboard for your infant, you have to order a child flight ticket for your infant and hence pay the fare that applies to children between the ages 2-11. The car seat either forward or backwards into the seat next to yours. When you order a ticket for a car seat, please contact Customer Service at +298 34 10 00.

If you check-in your car seat it is free of charge.

Children travelling alone

Sometimes it is necessary for children to travel alone. Therefore, Atlantic Airways offers a service where we take care of the child during the journey.

This service is for children between the ages 5 to 15 years. It is obligatory for children between the ages 5 to 11 to use this service, but it is optional for children between the ages 12 to 15.

It is not necessary to book this service if your child is between the ages 5 to 11 and travels with someone aged 16 years or older.

We recommend that you book the flight early to ensure that the child gets a confirmed seat.

This service costs DKK 350 per flight.

If you need this service, you must fill out a handling document. It contains the personal information of the child, an itinerary, the name of the person receiving the child and the signature of the parent/legal guardian.

PLEASE NOTE! On departure from the Faroe Islands, the child must arrive at the airport no later than 1½ hours before departure. When departing from airports in other countries, the child must arrive at the airport no later than 2 hours before departure.

You must help your child to check-in luggage at the airport. You always need to present valid identification at check-in no matter where the child is travelling to and you must remain in the terminal until take off.

The airport personnel will help your child through security check and all the way to the aircraft and accompany the child at arrival.

It is not possible to receive the child at the aircraft on arrival. The airport personnel will accompany the child from the aircraft to baggage claim and through the customs and passport control. The child will be handed over to the person listed on the handling document. The person receiving the child must present a valid identification document to ensure the child is handed to the right person.

In the case of delays or similar circumstances, we will take special care of the child. We make sure that you, the parent/the legal guardian, are informed of any and all changes. The child will always be under supervision.

PLEASE NOTE! If, at departure, it is uncertain whether or not it will be possible to land at the destination (e.g. due to fog or bad weather) the child cannot travel alone.

Pets

The dog or cat must be carried in an IATA approved bag/box in order to be allowed inside the cabin. Combined, the animal and bag may weigh a maximum of 8 kg. Animals brought in to the cabin count as 1 piece of hand luggage. The maximum measurement of the bag is 40 x 25 x 23 cm.

If the dog or cat weighs more than 8 kg, the animal must be transported in the cargo hold in an IATA approved crate.

Please fill out freight documentation when travelling with animals and hand in the document at our office at the airport.

PLEASE NOTE! Upon departure from the Faroe Islands, the pet must be at the airport no later than 1½ hours before departure. When departing from airports in other countries, the pet must be at the airport no later than 2 hours before departure.

PLEASE NOTE! The transportation of animals inside the cabin costs DKK 199 per animal and the transportation of animals in the cargo hold costs DKK 399 per animal.

Transport document

When planning to transport animals, please read the webpage of the Faroese Food and Veterinary Authority  and learn more about the terms and conditions on our webpage under the submenu “Baggage” HERE.

Booking animal transportation

The transportation of animals must always be booked and approved before the animal is brought onboard. Call tel. +298 34 10 00 to book transportation of animals.

Reduced mobility

To ensure that you get the assistance you need on the flight, the flight ticket and the assistance must be booked at the same time and no later than 48 hours prior to departure. If you book your flight within 48 hours prior to departure, we will do our best to help you. On this page you will find information on the services we can provide passengers with reduced mobility. Please read our terms and conditions.

Can I travel alone?
Most passengers with reduced mobility can travel alone with Atlantic Airways. To ensure the safety of all passengers, including passengers with reduced mobility and to avoid delay in case of an evacuation, certain passengers must be accompanied during the flight. This is a requirement in accordance with the rules for exemption as described in (EC) 1107/2006 article 4.2.

Carers

A carer or an assistant is responsible for your well being during embarkation and disembarkation, your general safety during the flight and ensuring that you get the necessary assistance in case of an evacuation. The carer must be at least 18 years old and be seated next to you.

The carer cannot act as the carer for multiple passengers on the same flight..

Please note! Our airport personnel will not be able to lift you out of your seat and into your wheelchair and will not be able to assist you when you need to go to the bathroom or in the administering of medication. The personnel will be able to assist you in the preparation of a meal, but will not help you eat.

Recommendations Concerning Passengers with Reduced Mobility
To give our passengers the best possible help and in accordance with the EU Regulation 1107/2006, we must be informed of your need of assistance at least 48 hours prior to departure to be able to inform those responsible at the airport concerning the need of assistance.

Weapons

According to the European Aviation Regulation, EU-OPS 1.070(a), the operator must ensure that all sporting weapons intended to be transported in the aircraft must be reported to the operator.

Customers who intend to transport sporting weapons must notify Atlantic Airways in writing. This can be done upon booking at a travel agent or by sending the weapon specifications with information on weapon type and serial number to [email protected]

Infectious diseases

Passengers with infectious diseases are not allowed our aircrafts if we determine that the passenger poses a direct threat to the health and safety of the other passengers. Examples of infectious diseases are chickenpox, rubella, measles etc. If there are visible symptoms of disease prior to departure, the passenger is required to carry a medical certificate.

Atlantic Airways reserves the right to refuse passengers who cannot present the necessary documentation.
Atlantic Airways offers services in agreement with the European Parliament and Council Regulation (EC) 1107/2006, and we refer to the regulations of the rights of passengers with reduced mobility or PRM in connection to air transport.

24 Hour Money-back Guarantee on Flight Tickets

We offer our customers the opportunity to cancel their purchase within 24 hours from the time of the purchase for a full refund, however no later than three hours prior to departure.

If you have booked a flight with Atlantic Airways and have entered the wrong name, picked the wrong date or regret your purchase, you can receive a full refund if you contact us within 24 hours from the time of the purchase.

How do I cancel my ticket?

Cancel your ticket by calling our Customer Service at +298 34 10 00 or sending an email [email protected] 

Please remember to include the names of the passengers and the booking reference – we’ll take care of the rest!

What if I wish to cancel my purchase outside of office hours (weekends or holidays) ? 

It is essential that you notify us within 24 hours. Send an email to [email protected] including the information listed above. It is the time that we receive your email that applies.

(Special conditions apply for group travel and package tours. These conditions are stated in the booking information.)